Terms & Conditions

Terms and Conditions

Last Updated: January 25, 2025

Welcome to Dermal Dispatch. By accessing and using our website, you agree to the following terms and conditions. Please read them carefully before making a purchase or using any of our services.

1. Overview

These Terms and Conditions ("Terms") govern your use of Dermal Dispatch ("we," "us," "our") located at www.dermaldispatch.com.au. By using our site or making a purchase, you agree to comply with these Terms.

2. Drop-Shipping Model

Dermal Dispatch operates as a drop-shipping business. This means:

  • Products are sourced from trusted international suppliers.
  • Orders may ship directly from overseas warehouses.
  • Shipping times may vary depending on the supplier’s location and customs processes.

By purchasing from us, you acknowledge and accept that items may arrive in separate packages and may be subject to international shipping timelines.

3. Shipping Policy

Delivery Times

  • Estimated delivery time: 10–30 business days (depending on supplier and destination).
  • Shipping times are estimates only and cannot be guaranteed due to possible customs delays.

Customs and Import Duties

  • Orders may be subject to customs duties or import taxes upon arrival in Australia.
  • Any such fees are the buyer's responsibility. Dermal Dispatch is not liable for these charges.

4. Returns and Refunds

Returns

  • We accept returns for defective or incorrect items within 7 days of receipt. Please contact us at admin@dermaldispatch.com.au for instructions before returning any items.
  • Buyers are responsible for return shipping costs unless the product is faulty or incorrect.

Refunds

  • Refunds will only be issued after the returned item has been received and inspected.
  • Refunds may take up to 10 business days to process.

5. Product Descriptions and Images

We strive to provide accurate product descriptions and images; however, slight variations may occur due to the nature of product sourcing from international suppliers.

6. Privacy Policy

Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal information.

7. Disclaimer of Liability

Website Use

  • We make no guarantees regarding the availability or accuracy of our website and its content.
  • We are not responsible for any damages resulting from the use or inability to use our site.

Products and Shipping

  • We are not liable for delays, lost packages, or damages caused by third-party shipping carriers or suppliers.

8. Intellectual Property

All content on this website, including text, images, and logos, is the property of Dermal Dispatch or our suppliers. Unauthorized use, reproduction, or distribution is prohibited.

9. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved under the exclusive jurisdiction of the courts of Queensland.

10. Contact Us

If you have questions about these Terms, please contact us:

  • Email: admin@dermaldispatch.com.au