Shipping Policy

Shipping Policy

Last Updated: January 25, 2025

At Dermal Dispatch, we are committed to delivering your orders efficiently. Please review the following information regarding our shipping process, timelines, and related policies.

1. Shipping Methods and Delivery Times

  • We operate as a drop-shipping business, sourcing products directly from trusted international suppliers.

Estimated delivery times:

  • Standard Shipping: 10–30 business days (depending on supplier location and destination).
  • Processing time: 1–5 business days before shipment.

2. Multiple Shipments

If you order multiple items, they may be shipped in separate packages from different suppliers. You will receive individual tracking details for each shipment.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the size of your order.
  • Free shipping promotions (if applicable) will be clearly stated at checkout.

4. Customs and Import Duties

  • Your order may be subject to customs duties, taxes, or import fees upon arrival in Australia.
  • These charges are determined by local customs authorities and are the responsibility of the customer.
  • Dermal Dispatch is not liable for any customs fees or delays caused by customs processing.

5. Order Tracking

Once your order has been processed and shipped, you will receive a tracking number via email. This allows you to monitor the status of your shipment directly with the shipping carrier.

6. Lost or Delayed Packages

While we strive to ensure timely delivery, we are not responsible for delays caused by:

  • Customs processing.
  • Natural disasters, strikes, or other carrier-related disruptions.

If you believe your package has been lost, please contact us at admin@dermaldispatch.com.au so we can assist you in resolving the issue.

7. Shipping Restrictions

We currently ship to Australia only. If you require international shipping, please contact us before placing your order.

8. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us:

Please note that these timelines are estimates and may vary due to factors beyond our control, including customs clearance delays.